🟫 Privacy Policy – Aswaqna

Introduction

This Privacy Policy explains how Aswaqna (“we”, “our”, “us”) collects, uses, and protects your personal data when you use our 
website www.aswaqna.com or the Aswaqna mobile applications (available on iOS and Android).
By accessing or using our website, app, or any of our services, you agree to this Privacy Policy and any future updates to it.

Policy Updates

We may update this Privacy Policy from time to time to comply with legal requirements or reflect new features and improvements.
Any changes will be published on our website or in the mobile app. Continued use of our services after any update means that you accept the revised policy.

Data Protection & Security

At Aswaqna, we are committed to protecting your privacy and keeping your information secure.
We implement appropriate technical and organizational security measures, including:

• Secure servers protected by SSL encryption.
• Firewalls to prevent unauthorized access or data breaches.
• Encrypted payment transactions handled by trusted payment providers.
• No storage of credit/debit card details on our servers.
• It is your responsibility to keep your login credentials confidential and secure.

Data We Collect

We may collect the following types of data:

1. Account information (name, email, phone number).
2. Order and purchase details.
3. Location data (for delivery purposes).
4. Device and browser information (via cookies and analytics).
5. Payment-related information (processed securely through third parties).

How We Use Your Data

Your personal data may be used for the following purposes:

• To manage your account and facilitate your orders.
• To process payments and arrange deliveries.
• To improve our website, app, and services.
• To provide customer support and respond to inquiries.
• To send you updates, offers, or notifications (if you opt-in).
• To comply with applicable laws and regulations.

Your Rights

You have the following rights regarding your personal data:

1. To know what information we hold about you.
2. To request access to or a copy of your personal data.
3. To request correction or deletion of your personal data.
4. To object to the processing of your data for marketing purposes.
5. To request the transfer of your data to another service provider.
6. To file a complaint with the relevant data protection authority.

To exercise these rights, please contact us through the “Contact Us” section in the app or on our website.

Payment Information

All online payment transactions through Aswaqna are processed securely via trusted payment gateways (such as MyFatoorah, Tap, or KNet).
We do not store or retain any card details on our servers.

Access & Usage Data

When you visit our website or use our app, certain technical data is automatically collected, including:

• IP address
• Browser and device type
• Pages visited and session duration

This information helps us enhance performance, fix technical issues, and improve your browsing experience. It cannot be used to personally identify you.

Cookies

Aswaqna uses cookies to personalize your experience, remember your preferences, and improve our services.
You may disable cookies through your browser settings, but some features may not function properly as a result.

Data Sharing

We may share your data only when necessary, such as with:

• Shipping companies for order delivery.
• Secure payment processors.
• Governmental or regulatory authorities when required by law.

We will never sell or share your personal data with third parties for marketing purposes without your explicit consent.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us via:
📧 Email: support@aswaqna.com
📞 Phone: +965 50469341
Or use the “Contact Us” form within the app or website.

Acknowledgment

By using the Aswaqna website or mobile applications, you confirm that you have read, understood, and agreed to this Privacy Policy in full.